Privacy Policy

Welcome to Processnavigation!

Processnavigation is owned and operated by Nordgarant OU.

Processnavigation values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words “platform” refer to Processnavigation’s SaaS application, “we”, “us”, “our”, and “Processnavigation” refers to Processnavigation, and “you” and “user”, refers to you, the Processnavigation user.

This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and personal data protection laws and regulations and specifically, the General Data Protection Regulation (GDPR – European regulation).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

  • Nordgarant OU – Processnavigation.

2. HOW WE OBTAIN YOUR CONSENT

When you use the platform, register as a user, purchase a subscription plan, use the functionalities available on the platform, contact us through our contact information and contact form and provide us with personal information to communicate with you, you consent to our collection, storage and use of your information under the terms set out in this privacy policy.

3. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:

Information you provide to us
You provide information when you use the platform, register as a user, purchase a subscription plan, use the functionalities available on the platform, contact us through our contact information and contact form and provide us with personal information to communicate with you. As a result of those actions, you may provide us with the following information:

  • Full name
  • Username
  • Date of birth
  • Country
  • Email
  • Mobile Number

Usage Data
As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

User content
Processnavigation collects, processes and stores user content, which includes data and information entered on our platform, solely for the provision and improvement of our services and the functionalities available on the platform. We are committed to maintaining the confidentiality and security of this content and information, and will not share it with unauthorized third parties, unless required by law or for the operation of the platform.

Payment information
Your credit card or payment card details will be processed by the payment processors available on the platform, who will process and store your data securely and for the sole purpose of processing subscription payments. Processnavigation reserves the right to engage any available payment processor.

Contact information
We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Processnavigation server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, fulfill the legitimate purposes described in section 5 of this policy or until the user closes the user account or requests the deletion of their data. Processnavigation may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Processnavigation may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

To provide greater transparency, we apply the following general retention criteria: account data is retained while your account remains active; billing and payment records are typically retained for up to seven (7) years to comply with tax and accounting obligations; and system usage logs are generally kept for twelve (12) months for security and operational purposes. Once data is no longer required for these purposes, it will be securely deleted or anonymized.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platform as described below:

  • Facilitate registration for our users.
  • Provides the functionalities available on the platform, specifically the platform’s main function of providing digital instructions.
  • Provide our subscription plans.
  • Process subscription payments.
  • Understand and improve your experience using our platform.
  • Respond to your comments or questions through our support team.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Send you notifications and relevant information about Processnavigation.
  • Processnavigation marketing purposes.
  • Process user requests related to the exercise of their rights over their personal data.
  • Link or combine your information with other data we obtain from third parties to help us
  • Understand your needs and provide you with better service.
  • Protect, investigate and deter fraudulent, unauthorized or illegal activities.

6. HOW WE SHARE INFORMATION

We process personal data only where we have a valid legal basis under the General Data Protection Regulation (GDPR) and other applicable laws. Depending on the context, the legal bases we rely upon include:

Contractual necessity
Where processing is required to provide the platform and services, manage user accounts, process subscription payments, and fulfill our contractual obligations to customers.

Legitimate interests
Where processing is necessary to operate, maintain, and improve our platform and business (for example, to ensure security, prevent fraud, conduct analytics, and improve functionality), provided that such interests are not overridden by your fundamental rights and freedoms.

Consent
Where we rely on your explicit consent, such as for the use of non-essential cookies, receiving marketing communications, or other processing activities for which consent is required by law. You may withdraw your consent at any time.

Legal obligations
Where processing is necessary for compliance with legal obligations to which Processnavigation is subject (for example, tax and accounting obligations, responding to lawful requests from authorities).

We will clearly indicate the applicable legal basis for processing whenever required, and we will not use your personal data for purposes incompatible with these bases.

7. HOW WE SHARE INFORMATION

Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.

Third-party suppliers
We use third party services to perform certain functions on our platform. Some of these functions and services include: website creation and hosting, payment processing, registration and login, sending emails, and tracking and analyzing data on the platform.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

E-mail communications
By providing us with your email address, you consent and agree that we may send relevant content, notifications and information to your email address. Therefore, your email address may be shared with third party bulk email services for the sole and exclusive purpose of sending you relevant communications. If you wish to stop receiving communications from Processnavigation, you may unsubscribe at any time by using the “unsubscribe” option available in the same emails or by sending your request through our contact information.

Business Transfers
In the event Processnavigation creates, merges with, or is acquired by another entity, your information will likely be transferred. Processnavigation will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

Protection of Processnavigation and Others
We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Processnavigation, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Anonymous Information
Processnavigation uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.

Subprocessors and Data Processing Agreement (DPA)
In addition to the third-party suppliers described above, Processnavigation engages carefully selected subprocessors to support the operation of the platform and the delivery of services. These subprocessors may process personal data solely for the purpose of providing their contracted services to us and are bound by strict confidentiality and data protection obligations.

The categories of subprocessors we may use include:

  • Cloud hosting and infrastructure providers (e.g., servers, storage, and related services).
  • Analytics providers (e.g., usage tracking and performance monitoring tools).
  • Customer relationship management (CRM) and communication providers.
  • Payment processors for subscription billing and related financial transactions.
  • Productivity and email service providers used for support, notifications, and collaboration.

Where required by law, our relationship with business customers regarding subprocessors is governed by a Data Processing Agreement (DPA), which forms part of our Terms and Conditions. Customers may request additional details regarding subprocessors via the contact information provided in this Privacy Policy.

8. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Processnavigation undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

9. INTERNATIONAL DATA TRANSFER

Processnavigation is based in the European Union but relies on third-party service providers and partners (such as hosting, analytics, communications, and payment processors) that may process personal data outside the European Economic Area (EEA), the United Kingdom, or the jurisdiction in which you are located. This means that your personal data may be transferred to and processed in countries whose data protection laws may not provide the same level of protection as those in your home country.

Whenever we transfer personal data internationally, we ensure that appropriate safeguards are in place, including:

Adequacy decisions
Transfers to countries recognized by the European Commission or the UK Government as providing an adequate level of data protection.

Standard Contractual Clauses (SCCs)
Where adequacy does not apply, transfers are governed by the European Commission’s or UK Government’s standard contractual clauses, supplemented by additional safeguards where required.

Other lawful bases
In limited cases, transfers may be based on your explicit consent, where necessary for the performance of a contract, or for the establishment, exercise, or defense of legal claims.

Further details about international transfers and safeguards can be obtained by contacting us at the details provided in this Privacy Policy or through the Data Processing Agreement (DPA) applicable to our business customers.

10. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Processnavigation strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

11. RIGHTS

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Automated Decision-Making Disclaimer
Processnavigation does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users. Any future use of artificial intelligence or analytics tools will be limited to process optimization and reporting for business clients and will not involve decisions about individual users. If this changes, we will update this Privacy Policy and inform users of their rights and options under applicable law.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.

12. CALIFORNIA CONSUMER RIGHTS (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include:

Right to Know
To request disclosure of the categories and specific pieces of personal information we have collected about you.

Right to Delete
To request the deletion of personal information, subject to legal exceptions.

Right to Correct
To request the correction of inaccurate personal information.

Right to Opt-Out
To direct us not to sell or share your personal information, as those terms are defined under the CCPA/CPRA.

Right to Non-Discrimination
You will not be denied services, charged different prices, or receive a different level of service for exercising your privacy rights.

Processnavigation does not sell or share personal information as defined by the CCPA/CPRA. We only use personal information for the purposes described in this Privacy Policy.

To exercise your rights under the CCPA/CPRA, please contact us using the details provided in Section 17 (Contact Information) of this Privacy Policy.

13. RIGHT OF EDITING AND DELETION

We are committed to ensuring that our users maintain full control over their data. We therefore grant users the explicit right to modify or delete any information they have provided to the platform.

Users may exercise this right directly through their user account by facilitating the editing or deletion of data such as their personal information, profile information, etc. In the event that certain requests cannot be handled through the user account, users may contact us through our contact information to make the necessary edits or deletions.

Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.

14. PROTECTION OF CHILDREN’S ONLINE PRIVACY

We comply with national and international data protection regulations regarding the protection of children’s personal data. To avoid any doubt, Processnavigation does not permit registration or use of the platform by individuals under 18 years of age. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

15. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Processnavigation collects from you. If you disclose your information to others, whether other users or Processnavigation vendors, different rules may apply to their use or disclosure of the information you disclose to them. Processnavigation does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Processnavigation is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the Processnavigation platform. Please review the privacy policies of third-party websites or services that you access through the Processnavigation platform.

16. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website and services following these changes constitutes acceptance of the changes.

17. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information:

Nordgarant OU – Processnavigation.